Privacy Policy

We process personal information in accordance with applicable Costa Rican legislation, including Law No. 8968, Protection of the Person Regarding the Processing of Personal Data, and its regulations.

When applicable, we also follow internationally recognized data-protection principles, including transparency, purpose limitation, data minimization, accuracy, security and limited retention.

Identification and contact information

• Full name, email address and telephone or WhatsApp number.
• Country of residence.
• Passport or identification number when required.
• Date of birth and age.

Reservation and activity information

• Selected tour or activity.
• Requested date, preferred time and number of participants.
• Hotel, villa or pick-up location.
• Participation of minors.
• Questions, preferences and special requests.

Emergency and safety information

• Emergency contact name and telephone number.
• Relationship to the participant.
• Information reasonably required to respond to an incident.

Medical information

When reasonably necessary for participant safety, our waiver may request medical conditions, physical limitations, allergies, medications or other health-related circumstances affecting safe participation.

Electronic waiver information

We may collect acknowledgments, authorizations, electronic signatures, signature dates, timestamps and information necessary to document a participant’s acceptance of the activity waiver.

Technical information

Our website or hosting provider may process IP addresses, browser and device information, access dates, requested pages and security logs for website operation, troubleshooting and security.

We collect information when you:

• Complete a contact or reservation form.
• Submit an electronic waiver.
• Contact us through WhatsApp, email or telephone.
• Request information or availability.
• Reserve or participate in an activity.
• Browse or interact with our website.

We may use personal information to:

• Respond to questions and availability requests.
• Prepare, manage, modify or confirm reservations.
• Communicate prices, schedules and service conditions.
• Coordinate transportation and pick-up arrangements.
• Provide activities safely.
• Confirm participant identity and eligibility.
• Maintain electronic waivers and guardian authorizations.
• Respond to emergencies or incidents.
• Comply with legal, insurance, tax and accounting obligations.
• Prevent fraud, misuse and security incidents.
• Establish, exercise or defend legal claims.

• Consent provided by the individual.
• Steps requested before entering into a service agreement.
• Performance of a reservation or service agreement.
• Compliance with legal obligations.
• Protection of participants’ vital interests and safety.
• Legitimate operational and security interests.
• Explicit consent for sensitive health information.

Consent may be withdrawn without affecting processing lawfully performed before its withdrawal. Certain information may still be retained when required by law or for the defense of legal claims.

Our website uses Contact Form 7 to receive inquiries and reservation requests. Information submitted through a form may be transmitted to our designated business email and processed through our hosting and email infrastructure.

When you contact us through WhatsApp, your telephone number, message content and profile information made available through that platform may be processed.

WhatsApp processes information under its own terms and privacy policies. Information may be processed or stored outside Costa Rica. We use information received through WhatsApp to answer inquiries, manage reservations and provide customer service.

We do not sell or rent personal information. When reasonably necessary, information may be shared with:

• Authorized employees, guides and representatives.
• Activity operators and transportation providers.
• Hosting, email and technical service providers.
• Emergency personnel, medical providers or insurers.
• Attorneys, accountants, auditors and professional advisers.
• Government authorities when required by law.

Hosting, email and communication providers may process information outside Costa Rica. When required by applicable law, we use appropriate safeguards, contractual protections, consent or another legally recognized transfer mechanism.

We retain personal information only for as long as reasonably necessary. Retention periods may depend on:

• The duration of an inquiry or reservation.
• Operational and customer-service requirements.
• Electronic waiver and safety documentation.
• Insurance, accounting, tax and legal obligations.
• Applicable limitation periods and legal claims.

Wild Riders applies reasonable administrative, organizational and technical safeguards intended to protect personal information from unauthorized access, accidental loss, misuse, alteration, disclosure or destruction.

However, no website, email, electronic storage system or internet transmission method can be guaranteed to be completely secure.

Subject to applicable law, you may request:

• Confirmation and access to your personal information.
• Correction of inaccurate or incomplete information.
• Deletion or suppression of information.
• Withdrawal of consent.
• Objection to or restriction of certain processing.
• Portability, where legally applicable.
• Information about processing purposes and recipients.

Requests may be sent to wildriderscr@gmail.com . We may request reasonable identity verification before processing a request.

Promotional communications will only be sent when legally permitted. Recipients may unsubscribe by following the instructions in the communication or by contacting us.

Unsubscribing from marketing does not prevent necessary messages regarding an inquiry, reservation, payment, safety matter or active service.

Minors may not independently make reservations or provide legal consent. A parent or legal guardian must provide the required information and authorization.

If information from a minor is collected without appropriate authorization, we will evaluate and delete or restrict it as required by applicable law.

The website may use cookies necessary for operation, security, form functionality, session management or user preferences.

If analytics, advertising pixels, embedded maps, videos, reCAPTCHA, payment services or non-essential cookies are later installed, this Policy and the website’s cookie-consent mechanism should be updated.

Our website may contain links to independent services, including WhatsApp. Wild Riders does not control their privacy practices, security or content. Users should review the relevant third-party privacy policies before providing information.

Wild Riders does not use information submitted through its contact forms or WhatsApp to make decisions based solely on automated processing that produce legal or similarly significant effects.

Privacy questions or complaints may first be submitted to wildriderscr@gmail.com .

Individuals may also contact the competent data-protection authority. In Costa Rica, the relevant authority is the Agency for the Protection of Personal Data of Inhabitants (PRODHAB), subject to its procedures and jurisdiction.

We may update this Policy when our services, providers, data practices or legal obligations change. The updated version will be published on this website with a revised effective date.